Ordering and Quotations – The Important Stuff
We don’t consider an order confirmed unless it’s in writing, either by email, mail, or by receipt of a valid purchase order. A verbal order will not be considered confirmation.
To receive a binding quotation, we must have all the details. These include final information regarding product, required print work, deadline, and delivery details. Our quotations are based on the accuracy of information we are given by the Buyer. Once the Buyer accepts our quotation, they must provide a Purchase Order or other written confirmation. The details of the quotation should be clearly indicated. The Seller will then provide an invoice. The Buyer now becomes liable for payment of the goods. If the Purchase Order is not consistent with the terms and details of the quotation, we are not required to accept them. After the Purchase Order has been received subsequent changes requested in writing by the Buyer may be accepted at the discretion of the Seller.
A confirmed order binds both Seller and Buyer under the terms of this contract.
Shipping and Returns
The following shipping and returns terms apply to all orders placed through our web site www.claytons.com.au.
Claytons Australia Pty Ltd will make every effort to despatch your order in a timely manner, delivery times are indicative only and we are not liable for shipments which do not arrive at the expected time. To avoid delays in transit, we suggest you provide an attended business address such as a work address where someone you trust will be available to receive the order during normal business hours. Our courier drivers cannot call prior to delivery
We aim to keep the stock on our website as accurate as possible. However if for some reason the stock is unavailable at the time you place your order we will advise accordingly. Items on your order cannot be reserved until we have received payment in full for those item
Loss and Damage
The risk for loss of goods or damage in transit ends at the time we despatch the goods with the Courier or otherwise leaves our Warehouse
If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion.
Transfer of Ownership
Ownership of the goods will pass to you once the goods have been paid to us in full.
Returns will not be accepted unless prior arrangements are made with us.
Claims for short deliveries and damaged/faulty goods will be not recognised unless notified within 48 hours of receipt of goods.
If goods have been accepted by your carrier, any claim for shortages or damaged goods should be directed to the carrier.
Goods sold as “stock clearance, scoop purchase or custom made to order” will not be accepted for return under any circumstances
Any arrangement to return goods; should be made within 14 days of receipt. We will not be bound to consider claims beyond 14 days of receipt of goods.
Replacement of goods ordered incorrectly, incorrect size, change of mind.
We do not refund or exchange for incorrect bag size. We do not refund or exchange for change of mind.
Where we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion
Refunds and exchanges will only be considered if the products are faulty or incorrect product delivered.