We aim to keep the stock on our website as accurate as possible. However if for some reason the stock is unavailable at the time you place your order we will advise accordingly. Items on your order cannot be reserved until we have received payment in full for those item
Loss and Damage
The risk for loss of goods or damage in transit ends at the time we despatch the goods with the Courier or otherwise leaves our Warehouse
If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion.
Transfer of Ownership
Ownership of the goods will pass to you once the goods have been paid to us in full.
Returns will not be accepted unless prior arrangements are made with us.
Claims for short deliveries and damaged/faulty goods will be not recognised unless notified within 48 hours of receipt of goods.
If goods have been accepted by your carrier, any claim for shortages or damaged goods should be directed to the carrier.
Goods sold as “stock clearance, scoop purchase or custom made to order” will not be accepted for return under any circumstances
Any arrangement to return goods; should be made within 14 days of receipt. We will not be bound to consider claims beyond 14 days of receipt of goods.
Replacement of goods ordered incorrectly, incorrect size, change of mind.
We do not refund or exchange for incorrect bag size. We do not refund or exchange for change of mind.
Where we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion
Refunds and exchanges will only be considered if the products are faulty or incorrect product delivered.